We pick up our heroine's story partway through her day....
She's already taken several mindless calls for people who just don't get it, and has taken a leisurely lunch only to return to the madness of back-to-back calls. Remember, these comments are only being made within her head, none of this was ever said aloud.
Let's listen in...
<call>
"Oh fer cryin' out loud, woman! All ya had to do is turn your cable box on!!"
</call>
>call<
"I said ADDRESS bar!!"
>/call<
<call>
"Do you people EVER write down your damn wireless passwords?!? I mean, you'd think you would JUST in case you needed it again!!"
</call>
>call<
"Yes, ma'am, that's right... We here at ************* absolutely hate Nooks and tablets of all kinds and discriminate to the point that we will not allow them to connect to our wireless internet."
"I TOLD you to write down the freakin' password, you idiot... NOW we have to go through 10 times more trouble just to get you BACK to the damn password so you can connect your precious Nook!!"
>/call<
<call>
"Yes, sir, I completely understand, sir... yes, yes... you're an asshole... Of COURSE the CEO of ************ should be BOTHERED with this because I'm sure he has a TON of time he spends just sitting around doing nothing. After all he does run a major company and all, surely there is nothing for him to do but listen to you whine."
</call>
>call<
"...you discombobulated... your... black box...? AND your router??"
>/call<
<call>
"Duuuuude.... you prolly shouldn't call me when yer hiiiiigh....."
</call>
>call<
"Oh, wait... you're handicapped?!?! Oh!I wasn't aware of that.. let me bend over backwards to kiss your ass because you can't get off the couch or have the girl who called me who was unable to verify the account, unplug the power to your cable box... I'm sorry... next time I'll peer through my magic crystal ball and SEE that you're handicapped ahead of time so I can do everything for you!!"
>/call<
<call>
"My husband called, like, an hour agoooo.... but I'm gonna call now 'cause it's not working again... and, like, I'm stupid about this stuff'n'junk?? But, like, he's too busy watching Netflix to bother calling back... and stuff..."
</call>
...and as the moon rises and the dialtone fades into the sunset... our heroine has only one thing on her mind...
"DAMN, I'm hungry!!"
Thanks for reading, folks!!
*please bear in mind that these were only a handful of carefully selected calls from only half of a 10 hour day at work... these only represent SOME of the idiots that call in on a daily basis!
Saturday, December 28, 2013
Saturday, November 30, 2013
Back from Hiatus...
Welcome back, readers!
After far too much time away from my highly hysterical and anticipated Tech Support Adventure blog posts, I've returned to provide you all with insight, love, and laughter from the world within my world! Here's hoping you enjoy reading, laugh out loud at points, and learn a little something about working with tech support agents along the way.
The world of Tech Support is a never changing thing. LOL I mean, the people are the same no matter what technology you put in their hands. Whether it be a telephone, a computer, a laptop, or.... WHATEVER - I am beginning to understand that some people are meant to understand these gadgets and some people are meant to be ruled by them!! The people who understand them, are the people who create them, improve them, test them, and use them on a daily basis with ease. These people are known as geeks! Nerds... Tech Support... we have many names. :)
The people who are ruled by them? Well, these are the people we support. The technophobes, the old-timers, the people who... well, let's face it -- some of these people should have to take a test before even being allowed to purchase a computer. You don't pass, you don't get to buy.
"Awww! Ya didn't, pass. Sorry! Better luck next Christmas. And, no, I don't believe that you're buying it just for your son, Cleetus. We're afraid you'll try to touch it and that's a risk we're just not willing to take."
(get used to that, kids, I sometimes start talking as a tech or a customer, or both! :) )
Noooow now... don't go getting upset, because I'm not pointing any fingers at anyone specifically. Chances are you KNOW who you are because you say things like "I don't know anything about this stupid Smartphone!", "I'll never be able to figure this computer stuff out.", or "Which remote will let me fast forward live TV?" And if you don't know... Heh, changes are you're one anyway. And this isn't a bad thing, by any means!! We all had to start somewhere! It's just that... some of us... didn't... really move away from the starting line and, well, some of us have finished the race, showered, had dinner, enjoyed after dinner drinks, and are settled into bed for the night. :D
But! If it weren't for the people who don't understand an on/off button on a remote, or how to clear their cache and cookies from their web browser (if you looked at that one funny, you are probably one of them), people like me wouldn't have a job. So bless each and every one of you for being computer illiterate, technologically ignorant, "tech tarded" (don't get mad at me, I had someone call themselves that), and just plain un-understanding about electronics in general. Because of you, I have a roof over my head, food to eat, and clothes to wear.
But ya still tick us off.
After far too much time away from my highly hysterical and anticipated Tech Support Adventure blog posts, I've returned to provide you all with insight, love, and laughter from the world within my world! Here's hoping you enjoy reading, laugh out loud at points, and learn a little something about working with tech support agents along the way.
The world of Tech Support is a never changing thing. LOL I mean, the people are the same no matter what technology you put in their hands. Whether it be a telephone, a computer, a laptop, or.... WHATEVER - I am beginning to understand that some people are meant to understand these gadgets and some people are meant to be ruled by them!! The people who understand them, are the people who create them, improve them, test them, and use them on a daily basis with ease. These people are known as geeks! Nerds... Tech Support... we have many names. :)
The people who are ruled by them? Well, these are the people we support. The technophobes, the old-timers, the people who... well, let's face it -- some of these people should have to take a test before even being allowed to purchase a computer. You don't pass, you don't get to buy.
"Awww! Ya didn't, pass. Sorry! Better luck next Christmas. And, no, I don't believe that you're buying it just for your son, Cleetus. We're afraid you'll try to touch it and that's a risk we're just not willing to take."
(get used to that, kids, I sometimes start talking as a tech or a customer, or both! :) )
Noooow now... don't go getting upset, because I'm not pointing any fingers at anyone specifically. Chances are you KNOW who you are because you say things like "I don't know anything about this stupid Smartphone!", "I'll never be able to figure this computer stuff out.", or "Which remote will let me fast forward live TV?" And if you don't know... Heh, changes are you're one anyway. And this isn't a bad thing, by any means!! We all had to start somewhere! It's just that... some of us... didn't... really move away from the starting line and, well, some of us have finished the race, showered, had dinner, enjoyed after dinner drinks, and are settled into bed for the night. :D
But! If it weren't for the people who don't understand an on/off button on a remote, or how to clear their cache and cookies from their web browser (if you looked at that one funny, you are probably one of them), people like me wouldn't have a job. So bless each and every one of you for being computer illiterate, technologically ignorant, "tech tarded" (don't get mad at me, I had someone call themselves that), and just plain un-understanding about electronics in general. Because of you, I have a roof over my head, food to eat, and clothes to wear.
But ya still tick us off.
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